Billing Terms and Conditions

Last Updated: Sep 6, 2025

Accepted Payment Methods

At Victoria Verve, we currently accept PayPal as our sole payment method. Customers may use their PayPal account to securely complete purchases at checkout. We are working to expand our payment options in the future to better serve your preferences.

Currency for Transactions

All transactions made on our website are processed in Malaysian Ringgit (MYR). The total amount shown during checkout is the final price charged in MYR. If your payment originates from a different currency, your financial institution may apply its own exchange rate or fees, which are beyond our control.

Secure Payment

Your security is our top priority. All payment transactions conducted through our website are protected using SSL (Secure Socket Layer) encryption. This ensures that your personal and payment information remains confidential and protected from unauthorized access during transmission.

Shipping Policy Overview

We proudly offer free shipping within Malaysia on all orders. Once your order is placed, it is typically processed within 2 to 5 business days, followed by a delivery period of 7 to 10 business days, depending on your location. Orders are shipped and delivered Monday through Friday. For more detailed information, please refer to our full Shipping Policy.

Return & Refund Policy Overview

If you are not completely satisfied with your purchase, you may return eligible items in new condition within 30 days of delivery. We also accept exchanges and cover the cost of return shipping. Refunds are processed within 12 days to your original payment method. For full details, please view our Return & Refund Policy.

Privacy Policy Overview

We are committed to protecting your personal data. Any information you provide to us during checkout is collected and handled in accordance with our Privacy Policy. Your data will never be sold or misused, and all sensitive information is stored securely. To learn more about how we collect, use, and safeguard your data, please review our Privacy Policy.

Google Merchant Center Compliance

Victoria Verve complies fully with all Google Merchant Center policies. We maintain full transparency in our billing practices and checkout procedures. All product prices, shipping terms, refund options, and payment methods are clearly disclosed to ensure a safe, trustworthy, and policy-compliant shopping experience.

Need Help?

We’re here to assist you with any billing or order-related inquiries. Please feel free to reach out to us using the contact information below:

Store Name: Victoria Verve

Email: info@victoriaverve.com

Address: 2, Jalan Prima Pelangi 7, Bukit Prima Pelangi, 51200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia

Operating Hours: Monday to Friday: 10:00 AM to 18:30 PM (GMT+8)

Contact Page: https://www.victoriaverve.com/pages/contact